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Sales and customer service — we are here to help.

Enquiry

Send a message

Tell us about your order, product, or account and we will get back to you.

    Need product identification help? Visit Technical Support for lock and handle matching.

    Looking for a specific part?

    Browse the catalogue or call the team if you are not sure which product you need.

    Shipping note

    Next-Day Delivery Information

    While we aim to deliver your order via next-day delivery, this is not guaranteed. Once we dispatch the parcel we rely on the courier — we do not issue postage refunds if the parcel does not arrive the following day.

    No Sunday delivery

    Royal Mail and FedEx do not offer Sunday delivery.

    Order by 6pm

    Orders placed after 6pm may dispatch the following day — we’ll still try to send later the same evening when we can.

    Peak season updates

    Contact customer service for the latest delivery times around busy periods.

    Need a delivery update? Our UK team can check courier progress and advise on cut-off times.

    Contact us